Privacy Policy

ZeekTech ("we", "us", "our") respects your privacy. This policy explains what information we collect through zeektech.au, how we use it, and your rights — in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

We collect information you choose to give us, including:

• Contact form: name, email, phone, company, and the message you send us.
• AI chat assistant: the messages you type into the chat widget, and — if you share them during a conversation — your name, email, phone, and what you need help with.
• Automatically collected data: basic technical data such as IP address, browser type, and general usage analytics, collected via our hosting provider (Cloudflare) for security and performance purposes.

How we use your information

We use the information you provide to respond to enquiries, provide quotes, and follow up about our services. We do not sell or rent your personal information to third parties.

Third parties we use

To run this website, some information passes through the following service providers, who process it on our behalf:

• Web3Forms — delivers contact form and chat lead submissions to our inbox by email.
• Anthropic — powers the AI chat assistant; messages you send in the chat are processed by Anthropic's API to generate a response.
• Cloudflare — hosts this website, runs the server-side logic behind our forms and chat assistant, and provides security (including bot and spam protection), performance, and basic traffic analytics.

Overseas disclosure

Some of the providers listed above operate infrastructure outside Australia (including the United States), so information you submit may be processed or stored overseas as part of running this website and its AI assistant. We choose providers that maintain their own security and privacy commitments, but we don't control their infrastructure directly.

Security

We use technical and organisational measures designed to protect the information submitted through this website, appropriate to a website of this kind. No website can be guaranteed completely secure, but we take reasonable steps to reduce the risk of unauthorised access, misuse, or loss.

AI assistant

Information you type into the AI chat assistant is processed to generate a response and, if you ask us to get in touch, to create an enquiry for our team. Please don't enter passwords, one-time/MFA codes, payment details, government ID numbers, or other highly sensitive or confidential information into the chat assistant — it isn't designed to collect these, and our team will never ask for them there.

The assistant answers questions and can suggest which ZeekTech service might help — it does not make automated decisions that have a legal or similarly significant effect on you.

Cookies

This website does not set its own tracking or advertising cookies, and does not use browser local storage. Cloudflare, our hosting and security provider, may set limited operational cookies when certain protections are active (for example, to help distinguish real visitors from automated bots).

Data retention

We retain enquiry and lead information for as long as reasonably necessary to respond to you and maintain business records, after which it is deleted or de-identified.

Access and correction

You can ask us what personal information we hold about you, request a correction, or ask us to delete it, by getting in touch via our contact page. We'll respond within a reasonable time.

Privacy complaints

If you have a concern about how we've handled your personal information, please contact us first via our contact page so we can try to resolve it directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact us

Questions about this policy? Reach out via our contact page.